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Last updated: April 12, 2023
Welcome to Market Experts Trading. We value your interest in our advanced trading tools and services. This Refund and Cancellation Policy forms a crucial part of our commitment to a transparent and customer-focused experience. It outlines the terms under which you can request refunds and cancel your subscriptions to the services we offer through the TradingView platform.
Our policy is designed to clarify and ensure fairness in our transactions, aiming to make your experience both rewarding and straightforward. By subscribing to our services, you agree to adhere to this policy, which protects both you as our valued customer and our business interests.
We urge you to read this policy thoroughly and contact our customer support team if you have any questions or require further clarification.
This policy applies globally to all customers of Market Experts Trading and is incorporated within our broader Terms and Conditions. By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy, along with all applicable terms and conditions. Please note that we may update this policy occasionally, and we will inform you of significant changes through our usual channels. Regular review of this policy is recommended to stay informed of your rights and responsibilities.
Thank you for choosing Market Experts Trading. We are dedicated to your satisfaction and are here to support your trading endeavors with our comprehensive tools and exceptional customer service.
At Market Experts Trading, we are dedicated to ensuring your satisfaction with our comprehensive trading tools, educational courses, and community access. We recognize that circumstances may necessitate a refund. You are eligible for a refund within 3 days from the date of your subscription charge. This refund policy applies across all subscription levels—including access to our Discord community, membership privileges, trading indicators, and educational courses—provided your account is in good standing without unresolved disputes, pending investigations, or violations of our Terms and Conditions.
While we strive to accommodate refund requests, we reserve the right to decline refunds in cases of service misuse, fraudulent activity, or substantial reasons contravening our operational policies.
To request a refund, please contact our customer support with your account details and specific reason for the request. Our team will guide you through the necessary steps and inform you of any additional requirements.
We aim to process eligible refunds promptly and effectively, maintaining our high standard of customer service. We appreciate your understanding and cooperation, which enables us to uphold the integrity and quality of our services, ensuring a rewarding experience for all members of our trading community.
We prioritize prompt and efficient handling of refunds to maintain trust and satisfaction:
We continuously refine our policies to align with customer feedback, legal standards, and operational requirements. Regular review of this policy is encouraged to stay updated. Significant changes will be communicated through our platforms.
Market Experts Trading adheres to all applicable laws and regulations to ensure that our operations are legally compliant and transparent.
We consider exceptional circumstances on a case-by-case basis, offering flexibility where standard policies may not suffice.
For any inquiries or further information regarding our policies, please contact us at support@marketexpertstrading.com. We strive to respond promptly and effectively, ensuring your satisfaction with our services.
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